{"id":270,"date":"2026-05-12T11:35:55","date_gmt":"2026-05-12T09:35:55","guid":{"rendered":"https:\/\/solavape.de\/?page_id=270"},"modified":"2026-05-12T11:36:11","modified_gmt":"2026-05-12T09:36:11","slug":"versand-und-lieferung","status":"publish","type":"page","link":"https:\/\/solavape.de\/en\/versand-und-lieferung\/","title":{"rendered":"Shipping and delivery"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Shipping &amp; delivery information<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Processing time and delivery time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After receiving your order, we will prepare the dispatch within 1 to 5 working days. The estimated delivery time is between 10 and 15 working days after dispatch confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong> No parcels are sent on Saturdays, Sundays and official public holidays.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Consignment tracking<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As soon as your parcel is on its way, you will receive an e-mail with your personal tracking number. This allows you to view the delivery status online at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> It may take 3 to 7 days after dispatch for the tracking data to appear updated on the respective platform. Please be patient.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Changes and cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Not yet dispatched:<\/strong> Orders can easily be cancelled or redirected to another address before dispatch - simply contact us in good time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Already on the way:<\/strong> Once the parcel has been sent, neither address changes nor refunds are possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Customs and duties<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We ship to selected countries according to the DDP principle (Delivered Duty Paid). For you, this means: no annoying customs clearance, no unexpected additional costs on receipt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">DDP shipping depending on destination country:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>USA<\/strong> Shipping via UPS - Alaska and Hawaii excluded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Australia<\/strong> Delivery by Australia Post.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>United Kingdom<\/strong> Delivery via the local DPD Express service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Europe<\/strong> Shipping optionally via DHL Express or DPD Express.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Countries without DDP option<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">DDP shipping is currently not possible in the following countries due to strict import regulations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Denmark<\/li>\n\n\n\n<li>Australia<\/li>\n\n\n\n<li>Norway<\/li>\n\n\n\n<li>Switzerland<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Please note:<\/strong> The actual availability of DDP shipping may vary depending on the order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Delivery to remote areas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders to regions that are difficult to reach may incur higher shipping costs and longer delivery times. We will do our best to ensure that your consignment arrives quickly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact &amp; Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Questions about shipping or special requests? We are always available by e-mail at <strong>info@solavape.de<\/strong> and will be happy to help you.<\/p>","protected":false},"excerpt":{"rendered":"<p>Versand &amp; Lieferinformationen Bearbeitungszeit und Lieferdauer Nach Eingang Ihrer Bestellung bereiten wir den Versand innerhalb von 1 bis 5 Arbeitstagen vor. Die voraussichtliche Lieferzeit betr\u00e4gt zwischen 10 und 15 Werktagen nach Versandbest\u00e4tigung. Zu beachten: Samstags, sonntags und an offiziellen Feiertagen werden keine Pakete verschickt. Sendungsverfolgung Sobald Ihr Paket auf den Weg gebracht wurde, erhalten Sie [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-270","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/solavape.de\/en\/wp-json\/wp\/v2\/pages\/270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solavape.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/solavape.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/solavape.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/solavape.de\/en\/wp-json\/wp\/v2\/comments?post=270"}],"version-history":[{"count":2,"href":"https:\/\/solavape.de\/en\/wp-json\/wp\/v2\/pages\/270\/revisions"}],"predecessor-version":[{"id":273,"href":"https:\/\/solavape.de\/en\/wp-json\/wp\/v2\/pages\/270\/revisions\/273"}],"wp:attachment":[{"href":"https:\/\/solavape.de\/en\/wp-json\/wp\/v2\/media?parent=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}